Frequently Asked Questions
Everything you need to know about your Animal Station shopping experience.
What is your standard shipping timeframe?
We typically process orders within 1-2 business days. Standard shipping within the UK takes 3-5 business days, while international deliveries may take 7-14 business days depending on the destination.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Items must be unworn, unwashed, and in their original packaging with tags attached. Please visit our Returns Portal to generate a prepaid shipping label.
Are your materials ethically sourced?
Absolutely. At Animal Station Ltd, we prioritize sustainability. All our garments are made from ethically sourced fabrics and produced in factories that adhere to fair labor standards.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I track my order status?
Once your order has shipped, you will receive an email confirmation containing a unique tracking number and a link to our carrier's tracking page.
Do you offer a size guide for your clothing lines?
Yes, every product page features a detailed size chart. We recommend measuring yourself and comparing it to our guide to ensure the perfect fit for your body type.